You and Your General Practice is a national guide on what you can expect from your GP surgery. It also explains what you can do to get the best from the NHS.

Please note, we may be unable to provide services exactly as set out in “You and Your General Practice” in certain circumstances, including: 
• Lack of clinical or administrative capacity 
• Planned closure for staff training (e.g. half-day each month) 
• Unforeseen events (e.g. IT outage, severe weather) 
• Failure of NHS-supplied software (e.g. online consultation or GP Connect issues) 
• Situations where continuing to accept requests would compromise safe service delivery 

If your request is urgent, please phone the Surgery or NHS 111.